The brief has been presented to us by Comune di Milano, Camera di Commercio di Milano Monza Brianza Lodi, with sponsorship of Assolombarda, APAM - Associazione Albergatori Milano di Confcommercio, Rescasa Lombardia, Assobagno di FederlegnoArredo.
We were asked by to create a new kind of experience that recreates the concept of the hotel room for both non-disabled and disabled people, working with accessibility and design for all guidelines, taking care of everyone's need.
We imagined a system developed around the user, that learns to know him and recognizes his needs, freeing him from the difficulties generated by the context and by the concerns. Something that was both physical and digital, since we were a transversal team of media and product designers. We desired to build a system that through data gathering and analysis, through communication between each of its components, feels alive and better-performing every day.
And so we created Twee, a system able to connect the hotelier with his guests through domotics, artificial intelligence and interactive furniture.
We developed seven different smart elements, each one able to communicate with the others. The purpose was to reduce physical effort and to create a customizable tool, that is also very easy to use.
Our research pointed us to a simple yet outstanding discovery; the mildest and most intuitive interaction with technology coincides with the most basic human interaction: talking. We also found out that one of the most tedious procedures for a hotel's guest is the booking phase since very few pieces of information are present online, particularly for disabled people.
Twee assistant aims to be a virtual concierge capable of driving the guest through the experience by providing vital advice about the journey. We used Google's Dialogflow, a Natural Language Processing tool to develop the assistant. The guest can ask a large variety of questions regarding the hotel's specifics and peculiarities or the experiences the city has to offer.
Twee assistant is a prime piece of software in a much larger Progressive Web App developed to match both guests and hotelier needs. The PWA integrates a MongoDB database, a choice made out of performances and data security matters. Through this web application, guests can access domotics; they can set alarms, control room temperature or order room service. We used both Node-Red and different Arduino boards to integrate domotics.
The web app paired with Twee assistant gathers data. So we could refine the entire system, manually and automatically, eventually to a point where guests feel like the system knows them, developing a strong bond.
Twee Door and Twee Key are a new way to find and enter the hotel room. The key, given at the check-in, emits a little vibration when near Twee Door, then provides visual feedback. Twee door can be both opened with Twee key or with the standard mechanical opening, matching emergency and safety laws.
Another piece of the smart system is Twee hub. It operates an instance of our progressive web app, addressing a simple and even more convenient way to control domotics and guide for guests who don't own a smartphone.
Then there is a smart mirror that offers the guest the possibility to look up at useful information about weather and so on. The mirror is an extensive addition to the room experience, for its simple interaction and user-friendly interface.
We developed the progressive web application with Laravel, a PHP framework we've chosen for its scalability, performance and the potential integration of a wide amount of external libraries.
Twee aims to create an accessible experience in a hotel room through Artificial intelligence and domoticsTech
MongoDB, Laravel, PWA, Arduino, Raspberry,